"Design is not just what it looks like, design is how it works" SteveJobs

1. Introduction

At West Yorkshire Plumbing and Heating we are committed to protecting and respecting your privacy. We work very hard to keep your information safe and follow strict security procedures on how personal information is stored.

This privacy policy (and any other documents referred to in it) sets out the basis on which we will process and use any personal information about our website visitors and customers. Please read this privacy policy carefully to understand our practices regarding your personal information and how we will treat it.

    1.3 This privacy policy was last updated on 2nd July 2018

2. Identity and Contact Details

We have a legal duty to protect personal information that we collect under the Data Protection Act 1998, (the “DPA”) and the General Data Protection Regulation (EU) 2016/679, (the “GDPR”).

For the purpose of the DPA and GDPR, we are the data controller and are located at 272a Huddersfield Road, Liversedge, WF15 7QQ. For any queries surrounding our privacy statement you contact us via our website, by phone (01924 404333) or via email (

3. Personal information we collect from you and how we use it

We will collect limited amounts of information in respect of our customers, ensuring that it is reasonable and appropriate.

When you make an enquiry, we will collect your name, contact information and details of the service you are interested in. The information we collect can include the following:

  • Name

  • Telephone contact details

  • Email address

  • Postal Address

        d) If you are happy to provide a testamonial of our services this will be kept with your order.
        e) We collect information about your credit or debit card where you use it to pay for our services.

        f) Administering the work we undertake for you:

We will collect and use certain technical information about you and your visit when you visit our website. This may include:

  • The IP address of the device you use

  • The pages you visit on our website, whether the page load was successful and the order in which you visit them

  • The browser which you are using

We collect this for the following purposes: 

        a) Improving our website and ensuring that content is presented effectively.

        b) Managing our website and ensuring that it is safe and secure.

    The legal basis for our use of this information is our legitimate interest in developing and improving our services.


4. How we use Sensitive Personal Information

    4.1 We do not normally collect sensitive personal information from you. However, if you make us aware of any special requests for your premises including anything due to specific medical requirements, we will note these so that we can do our best to meet your request. We will not process this data for any other purpose. 

The legal basis for our use of this data is your consent and to fulfil our contract with you. You have the right to object to us processing this data at any time and our right to process data is not overridden by your interests, fundamental rights and freedoms.

5. How We Share Personal Information 

   5.1 We do not share website personal information with third parties for the purposes of the third party sending you marketing information. 

6. Where We Transfer and Store Personal Information

    6.1 The personal information that we collect from our website visitors and guests will be transferred to, and stored at, destinations outside the European Economic Area, (the "EEA”). To safeguard your personal information and to make sure that it is properly protected we have put in place contractual safeguards with our Data Processors. 

7. Retention of Personal Information

    7.1 We will keep your personal information for limited and appropriate periods of time only. 

    7.2 We will retain your personal information for the period necessary to fulfil the purposes outlined in this privacy policy unless a longer retention period is required or allowed by law. If you need further information, please contact us at

8. Your Rights in Your Personal Information

    8.1 You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us at


    8.2 We will process all personal data in line with your rights, in each case to the extent required by and in accordance with applicable law only (including in accordance with any applicable time limits and any requirements regarding fees and charges). We will respect your personal information rights in respect of: 

        a) Access. 

    We will confirm to you whether or not we are processing and using personal information about you, at your request and, if so, provide you with access to and a copy of such personal information and the other details to which you are entitled. 

        b) Rectification. 

    We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you. 

        c) Prevention of processing likely to cause damage or distress. 

    We will respect your rights under the DPA to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress. 

        d) Erasure. 

    We will erase your personal information at your request without undue delay. 

        e) Restriction. 

    We will restrict the processing of your personal information in certain circumstances if you ask us to do so. 

        f) Data portability. 

    We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine readable format. 

        g) Objection (including objection to direct marketing). 

    We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. 

        h) Automated decisions and profiling. 

We will not make decisions based on automated processing, including profiling 

9. Cookies

Our website uses “cookies” and other tracking technologies which are placed and stored on your computers’ hard drives, or in their browser memories, if you agree, when you visit our website. These are used for various purposes, including distinguishing you from other website visitors. By continuing to browse our website, you agree to our use of cookies and other tracking technologies.

10. How we look after your information 

We treat your information with the utmost care and take all appropriate steps to protect it. 

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security. 

11. Changes to Our Privacy Policy

We reserve the right to modify this privacy policy from time to time. Any changes we make in the future will be posted on the following website: You should check back frequently to see any updates or changes to our privacy policy. 

12. Contact and Complaints

Questions, concerns, comments, requests or complaints regarding this privacy policy, our website and/or our use of your personal information should be addressed to

If you have any complaints regarding this privacy policy, you may also contact the UK Information Commissioner at telephone number 0303 123 1113 or (Opens in new window)


272a Huddersfield Road


West Yorkshire

WF15 7QQ

 01924 404333

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